Privacy Policy

This website is owned and maintained by: BLK Label PTY LTD ACN 661 920 298.

WE RESPECT YOUR PRIVACY

This Privacy Policy applies to all personal information collected by BLK Label Pty Ltd ACN 661 920 298. BLK Label (BLK/we/us/our) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information. This policy applies to:

visitors to our website; and
customers who create an account with us.

How to contact us about privacy

BLK understands that your personal information is exceptionally important to you, especially given the nature of our website and the products we sell. Your privacy is very important to us, you trust us with your personal information, and we have a duty to keep it safe and secure. For that reason, please read the following details carefully and get in contact with us, via email at info@blklabel.com.au if you have any questions.

Collection and Purpose

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988, the Australian Privacy Principles (APP), and to the extent applicable.

We may collect personal information from you during your use with our website if you input any personal information into the website. In addition, we also collect cookies from your computer, which enables us to tell when you use the website and to help customise your website experience.

Personal information is information we hold which is identifiable as being about you. This includes information such as your name, contact details (such as address, telephone, email address), identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly (Personal Information).

BLK collects personal information for several reasons, however the main reasons we collect personal information from you are:

to contact you;
to verify your identity
to process produce or service orders;
so that we can responsibly market our products and services;
so that we can communicate with our customers, suppliers and other persons or organisations that we do business with;
to run competitions and promotions;
to use artwork designs, products and logos for marketing purposes (flyers, catalogues, presentations, etc);
to generate aggregated statistical information for commercial purposes; and
to comply with all relevant laws and regulations.

BLK may collect Personal Information from you in several different ways, for example:

when you request information from us about our products and services;
when you make an account with us;
when you purchase any of our products or services;
when you make a purchase through our Website;
when you provide feedback;
when you subscribe to our Website, newsletter or other similar publications;
provide financial or credit card information;
when you apply for employment with us or offer your services as a contractor;
if you enter one of our competitions or promotions; or
if you fill out any of our surveys or marketing information.

The following information is created and recorded automatically when you visit our website:

Technical information. This includes: the Internet Protocol (IP) address used to connect your computer to the internet address; your browser type and version; time zone setting; browser plug-in types and versions; operating system and platform; and
Information about your visit and your behaviour on our website (for example, the pages that you click on). This may include the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page.

A note about cookies

Cookies are pieces of text that are transferred into the memory of your computer to store preferences, record session information, and collect information on how you visit and access our Website.
The use of cookies can improve the efficiency of your navigation of our Website and generally assist in our quest to provide services to you in the most convenient and prompt manner.

Age requirement

BLK Label operates under the ‘Age of Consent’ law, by placing an order with BLK Label you declare that you are of the appropriate legal age to purchase the items. We do not intend to collect Personal Information from any individuals under the age of 16, or to market our products to anyone under the age of 16.

If we receive notice or believe that someone under the legal purchase age has provided us with Personal Information, we will make every reasonable effort to remove such Personal Information from our records.

Our website is not directed at children. We do not knowingly collect Personal Information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us by using the information in the “Contacting Us” section, below, and we will take steps to delete such Personal Information from our systems.

How we use your personal information

By using our website, you agree that if you submit any personal information to us:
we will be entitled to record that information and use it in accordance with this policy;
we will be entitled to contact third parties whose details you have provided to verify the accuracy of your personal information;
administer our business activities;
provide you with information about our products and services;
manage search and develop our products and services;
we may use that information to contact you about our products and services or to provide you with general information about us;
we may provide other users of our Website with details of the pages that you have viewed;
we may sell our business, database or intellectual property which will include your personal information to a third party as part of a commercial sale;
we may provide your personal information to our technical service providers for the purpose of operating the Website;
investigate any complaints; and
we may use the information we collect from you for the purposes of improving our products or services, or to collect information for the purposes of statistical or marketing analysis.
Apart from the circumstances set out above, unless required by law, we will not disclose any personal information we collect from you without your specific consent.
If you withhold your Personal Information, it may not be possible for us to provide you with our products and services or for you to fully access our Website.
We may disclose your Personal Information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
We may also use your Personal Information to protect the copyright, trademarks, legal rights, property or safety of BLK label, https://www.blklabel.com.au, its customers or third parties.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any Personal Information and non-Personal Information contained in those databases.

Direct Marketing and commercial communications

We will only use or disclose your personal information for the purpose of direct marketing by us or third parties where you provide your consent.

In accordance with the terms of this policy we may communicate with you to provide information about our products and services, special offers, promotions, communications from third parties or other matters that we believe may be of interest to you. We will not send advertising information to you without first asking you whether you want to receive this information. If you are receiving communications from us and you no longer wish to receive these communications, please contact us and inform us that you wish to unsubscribe.

Disclosure

We customarily disclose personal information only to our service providers who assist us in operating the website. We will only disclose personal information to a third party with your consent, and we will protect it in accordance with this privacy policy or if required to do so under law.

Personal information via public areas of our websites

Information that you post on or through the public areas of the site (e.g., chat rooms, bulletin boards, discussion groups), or on Social Networking sites generally is accessible to, and may be collected and used by, others, and may result in unsolicited messages or other contact from others.

You should not provide personal information about yourself in public (or interactive) areas of this site or on Social Networking sites. Such personal information is not covered under this Privacy Policy or our Cookie Policy.

Access and correction

The Australian Privacy Principles allow you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out below. We will endeavour to respond to your request within 14 days. You may be charged a fee for access to this information.

How to make a complaint

You can complain to us in writing about how we have handled your personal information. We will respond to the complaint within 30 days.

If you have any complaints about our privacy practices, please feel free to contact us.
We take complaints very seriously and will respond shortly after receiving written notice of your complaint. If we are unable to satisfactorily resolve your complaint, it may be referred to a recognised external dispute resolution scheme.
You can also contact the Office of the Australian Information Commissioner by visiting the following website and following the steps listed on the website: www.oaic.gov.au/privacy/privacy-complaints

Security

We will take reasonable steps to keep the information we collect about you secure and to prevent unauthorised access to this information. However we cannot give any guarantees or warranties about the security of your information and will not be held liable for any loss or damage you may suffer as a result of any unauthorised access to your information.

Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia.

Use Policy

All third parties will be under an obligation to maintain the security and confidentiality of your personal data. This site recommends that all potential guests carefully read the BLK Label Pty Ltd Terms of Use and Privacy Policy . No responsibility will be taken for the content or privacy practices of third party websites linked to or from www.blklabel.com.au

This website will not ask for any personal information by email. If you receive an email requesting bank or credit card details, login and/or password please ignore/delete and let us know by contacting us. Do not verify bank account or any personal information by clicking on a link – Please let us know.

Any issues or complaints regarding your experience with this website should be either emailed to us info@blklabel.com.au

We otherwise reserve all rights.

WEBSITE

When you visit our Website (https://www.blklabel.com.au), we may collect certain information such as browser type, operating system, Website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies

We may from time-to-time use cookies on our Website. Cookies are very small files which a Website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.
However, this may prevent you from taking full advantage of our Website. Our Website may from time to time use cookies to analyses Website traffic and help us provide a better Website visitor experience. In addition, cookies may be used to serve relevant ads to Website visitors through third party services such as Google AdWords.
These ads may appear on this Website or other Websites you visit.

Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only.
Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that BLK Label is not responsible for the privacy practices of other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

HOW CAN WE HELP? GETTING IN TOUCH – QUESTIONS, CONCERNS OR COMPLAINTS

If you have any questions, concerns or complaints about BLK’s data practices or concerning its use of this Privacy Policy, we encourage you to get in touch with our appointed Data Protection Officer (DPO).

If you believe you have suffered harm due to a breach of your rights by BLK under this Privacy Policy, and BLK has not handled your complaint in a reasonably sufficient manner, please contact us.

Your Rights

You have the following rights:

(a) Right of access & to be informed. You have a right of access to any Personal Information we hold about you. You can ask us for a copy of your Personal Information; confirmation as to whether your Personal Information is being used by us; details about how and why it is being used; and details of the safeguards which are in place if we transfer your information outside of Australia

(b) Right to rectification. You have a right to request we update any of your Personal Information which is out of date or incorrect.

(c) Right to erasure. You have a right to ask us to delete any Personal Information which we are holding about you. In certain specific circumstances we may have a legitimate interest to retain some of the Personal Information. You can ask us for further information on these specific circumstances by contacting us.

(d) Right to restrict processing: You have a right to ask us to restrict the way that we process your Personal Information in certain specific circumstances such as whilst you are requesting access to your Personal Information. You can ask us for further information on these specific circumstances by contacting us using

(e) Right to object: You have a right to ask us to stop using your Personal Information for certain purposes including direct marketing. If you exercise this right, we will stop using your Personal Information for this purpose. You have a right to ask us to consider any valid objections which you have to our use of your Personal Information where we process your Personal Information on the basis of our or another person's legitimate interest.

(f) Right to data portability: You have a right to ask us to provide your Personal Information to a third party provider of services, under certain conditions. This right only applies where we use your Personal Information on the basis of your consent or performance of a contract; and where our use of your information is carried out by automated means. We will pass your request onto other recipients of your Personal Information unless that is impossible or involves disproportionate effort.

We will consider all such requests and provide our response within a reasonable period (and in any event within 28 days of your request unless we tell you we are entitled to a longer period under applicable law). Please note, however, that certain Personal Information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.

If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make. We reserve the right to not carry out any request in the event that we are not reasonably satisfied with the confirmation of your identity.