Guarantees  

Due to the nature of our products, we will only accept returns for goods that have manufacturer faults within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us:

• Within 30days from receipt of product 
• Order number
• Details about the nature of the fault and any photos or supporting proof

We will respond quickly for more information or with instructions for how to return items from your order.

Manufacturer Warranty

Should your product become faulty or break within 12 months of purchase it may be covered under a manufacturer's warranty.  To assess applicability please Contact Us for more information.

Good Vibes Only Guarantee

We do our best to describe in detail the product you are purchasing.  We've completed extensive user testing and research on our products and design so we are confident we can guarantee good vibes however if you are unsatisfied with your purchase please connect with us within 10 days of receiving your purchase detailing your concerns and we will respond.